"Your company has been far and away the best company I've had dealings with. Your prompt and accurate response to all my problems/queries has been excellent. If only all the other companies were like that, work would be so much more enjoyable <sigh>."

- Kent Gibson, Australian Telecommunications Research Institute, Bentley, Australia

"The best thing about the whole system was how little effort it actually took. I was able to put together the basic database design in minutes, and worked out pretty much the final form in consultation with production staff in less than two hours! It took more work to integrate it into a production workstation... than it did to build the interface. All in all, I have a little over a day's work put into a very high quality, easy to use support system. I don't even want to think how much work something like this would have been if I had to build it myself. It wouldn't have been done in time for production, and it wouldn't have been nearly so flexible and robust."

- David Stagner, National Computer Systems, Iowa City, IA

"Yes, I'm a happy customer. We only use the Issues component of Razor. This year we used it to manage tasks that had to be completed for our laboratory to gain NAMAS accreditation (which we've just completed), but the main reason we bought it was to track the progress of medical disposable incident reports around the laboratory. SMTL are responsible for all medical disposable incident reports for the health service in Wales. The workflow-management aspect of the Issues tool in Razor has enabled us to reduce the turnaround time and enables me to see at a glance the status of any incident report."

"Service from razor is outstanding - email queries are always answered overnight (bearing in mind the time difference) and the few problems that I've had have always been solved rapidly."

- Pete Philips, Deputy Director, National Health Service, UK

"It is the most easily customizable database/SCM package I have ever used."

- Rob Bachrach, CAE Software Engineer, AMP Incorporated

"First of all, Razor has to be the easiest Unix application I've ever installed. Second, people working on my project were able to start using the problem tracking portion right away and they range from experienced developers to neophytes who have never done team software development before. Finally, I found it easy to modify features and found your sample scripts and instructions immensely helpful in setting up some internal e-mail events for notifying developers of problem resolution assignments. We used to spend hours filling out problem reports by hand, filing them, and tracking them. It now takes minutes!"

"My only regret is that I didn't start using Razor earlier. The version control and thread management would be really helpful now as we enter the final weeks of this project. You can bet I will use the full set of Razor features on the next job."

"Thanks again for your attention, responsiveness, and your fine product."

- Mike Oakes, TASC, Inc., Reston, VA

"In almost no time, Razor has streamlined both our development and issue tracking functions. We easily configured Razor to fully comply with the needs of our group and found it to be simple to administer."

- Brad Segal, JP Morgan, New York, NY

"I would like to send my sincere thanks for your continuous support. You provide one of the best supports among our software vendors. Please keep up the good work."

- Edmond Tam, Senior Engineer, Adaptec Corp., Milpitas, CA

"The documentation is great! I've used two competitors automated CM tools before, so in switching over I had some very specific questions as to how Razor would handle both version and build control, and problem reporting. 90% of my questions were answered from my own reading of the Razor manual. The other 10% were answered via e-mail within a couple of hours. Thorough documentation and Truly Fantastic support!"

- Christine Basso, Senior Engineer, AT&T Tridom, Communications Software Group, Marietta, GA

"The Razor Team, products and especially the outstanding support, has made Razor my Software Configuration Management tool of choice."

- Miki Dekany, Configuration Manager, Communication Sytems , Martin Marietta Corporation

"The Razor tools have provided us with an economical means to implement version control, release control and issue tracking. We use it to control not only the traditional software development, but hardware design and project documentation as well."

"The GUI's are well designed, easy to use and easy to configure."

"Tower's customer support always supplies prompt and informative responses to my questions. They are a pleasure to deal with."

- Connie Arasmith, Terayon Corp., Santa Clara, CA

"My function as System Administrator was to ensure everyone was up and running, and understood the functionality of the tool... The ease of using Razor Issues, Versions, and Threads was apparent in the extremely short learning curve period our programmers, testers, and management required. When support was needed to add functionality to meet our needs, Tower Concepts gave us all the support required and walked us through the additions."

- James Leder, Computer Sciences Corporation Technology Development Center, Integrated Systems Division

"The coldest winter I ever spent, was a summer in San Fransisco."

- Mark Twain, (not a Razor customer), Author